How can we help?
Answers to common questions about booking, tickets, refunds and hosting events.
For attendees
Where are my tickets?
Tickets appear in My account → My tickets immediately after your payment is verified. We also email a confirmation with a link.
Do I need to print my ticket?
No. Show the QR code on your phone at the entrance. You can also save a PDF from the ticket page.
My payment was debited but I didn’t get tickets.
Bookings are confirmed only after the payment provider verifies the payment. Most delays resolve automatically within minutes; otherwise the amount is reconciled and refunded. Raise a support request with your booking reference.
How do refunds work?
Each event has a refund policy shown before you pay. Request a refund from the booking page; approved refunds reach your original payment method in 5–7 working days.
Can I transfer my ticket?
Attendee names can be set at checkout. Ticket transfers after purchase are not supported yet.
For organizers
How do I start selling?
Create an account, apply as an organizer and submit your details. Once approved, create an event, add ticket types and submit it for review.
When do I get paid?
Net proceeds become eligible for settlement after your event ends. Settlements are reviewed and paid to your registered bank account.
What does it cost?
Free events are always free. For paid tickets a commission applies based on your plan (from 3.5%). Buyers pay a separate, clearly disclosed convenience fee.
How does check-in work?
Open the Check-in scanner on any phone. Each QR can be accepted once; duplicates and tickets for other events are rejected instantly.